Shipping policy
We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK.
Delivery charges and times
- Free standard delivery — 7 to 9 working days — £0.00
- Priority delivery — 5 to 7 working days — £2.90
Orders are dispatched within 24 hours on working days (Monday to Friday) and every parcel is tracked: you receive the tracking number by e-mail.
The delivery charge is shown in your order summary before you pay. Delivery times are estimates, counted in working days (Monday to Friday, excluding UK bank holidays) from the day your order is dispatched, not from the day you place it.
If an item is personalised and needs extra preparation time before dispatch, we say so on the product page.
Tracking your parcel
As soon as your order is dispatched, we email you a tracking number so you can follow your parcel. If your order is sent in more than one parcel, you receive a tracking number for each.
Christmas delivery
We know that a stocking filler that arrives on 27 December has missed its moment, so here is exactly what we can and cannot promise.
- Last recommended order date: Tuesday 15 December for standard delivery. This date is set from our carriers' usual delivery times plus a safety margin.
- It is a recommendation, not a guarantee. In December, carriers handle record volumes and delays — bad weather, strikes, sorting-office backlogs — are outside our control. We therefore do not guarantee delivery before 25 December.
- Order as early as you can, and earlier still for personalised items, which need preparation time before dispatch.
- Orders placed after Tuesday 15 December are still dispatched as normal, but delivery before Christmas becomes unlikely.
- If a parcel ordered by Tuesday 15 December has not arrived by the estimated date, email us straight away: we chase it with the carrier and keep you informed.
If your parcel is late
If your order has not arrived within the estimated time, email us at help@stockingjoy.com with your order number. We open an enquiry with the carrier and tell you what happens next. If we have not delivered within 30 days of your order, you may cancel and receive a full refund.
Wrong or incomplete address
Please check the delivery address carefully at checkout — especially when sending a gift directly to someone else. If a parcel comes back to us because the address was wrong or incomplete, we refund the goods (except personalised items, which cannot be resold) or send them again at your request, with a new delivery charge. The original delivery charge is not refunded.
Damaged, missing or wrong items
If your parcel arrives damaged, please photograph it, ideally before opening it, and email us within 14 days. If tracking shows your parcel as delivered but you have not received it, check with neighbours and your safe place first, then tell us within 14 days and we will open an enquiry with the carrier. If an item is faulty or wrong, we replace or refund it and pay the return postage — see our Refund policy.
Last updated: 18 October 2026.